E-Commerce Operations Manager at Ascentech Services Limited

Job description

• As an Ecommerce Operations Manager, you will be responsible for managing the daily operations of an online retail business. You will be overseeing the teams responsible for inventory, optimizing product listings, and ensuring the website is running smoothly.
• Additionally, you will be responsible for overseeing the customer service team, order fulfilment, and shipping logistics.
• The ideal candidate will have a strong background in ecommerce, with a focus on operational efficiency. You should be able to manage and work with other teams to ensure the success of the business.
• If you have a passion for ecommerce and a proven track record of success, we encourage you to apply.

Responsibilities

• Manage the team to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Analyse and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Help further develop SOPs and establish them. Lead e-commerce team members to develop their skills and achieve company goals.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Requirements

• 2-5 years in e-commerce operations (Ideally with Shopify & Zoho experience)
• High proficiency of Microsoft Office and Google Shared Documents
• Strong Managerial skills and experience
• Proven experience in inventory management
• Expertise in logistics and fulfilment
• Strong vendor management skills
• Experience with e-commerce platforms.
• Exceptional problem-solving abilities
• Knowledge of customer service best practices
• Ability to analyse data and create reports.
• Excellent communication and interpersonal skills
• Keen attention to detail.