E-Commerce Officer at SKLD integrated Services LLC

Job Summary

• We are seeking a results-driven E-Commerce Officer to join our team in Gwarinpa, Abuja.

Key Responsibilities

• Manage SKLD’s e-commerce platforms and ensure products are accurately listed, categorised, priced, and presented to customers.
• Drive online sales and revenue growth by identifying opportunities to improve product visibility, conversion, and customer engagement.
• Manage product listings, descriptions, images, pricing, promotions and inventory availability across online channels.
• Monitor and coordinate online orders from placement through fulfilment, working closely with the Warehouse, Logistics and Customer Service teams.
• Track sales performance, customer behaviour, product performance, conversion rates, orders and other key e-commerce metrics.
• Identify slow-moving and high-performing products and recommend appropriate sales, pricing or promotional strategies.
• Support the planning and execution of online promotions, campaigns and seasonal sales initiatives.
• Monitor customer feedback, reviews, complaints, cancellations and returns, and work with relevant teams to improve the customer experience.
• Prepare regular e-commerce performance reports and provide insights and recommendations to improve online sales performance.
• Ensure online stock levels and product information remain accurate and up to date.
• Stay informed on e-commerce trends, customer buying behaviour, and marketplace developments to identify new growth opportunities.

Requirements

• Bachelor's Degree/HND in Marketing, Business Administration, E-Commerce, or a related field.
• 0-2 years of hands-on experience in e-commerce, online sales, or marketplace management.
• Experience with platforms such as Jumia, Konga, Shopify, WooCommerce, or similar platforms is an advantage.
• Strong understanding of online sales, product merchandising, promotions, and e-commerce operations.
• Strong analytical, communication, organisational, and problem-solving skills.
• Commercial mindset with a proven ability to focus on sales and revenue growth.