E-commerce Manager at Polo Limited

Job Description

• Manage a team and responsible for all day-to-day operational aspects of the Ecommerce channel (desktop, mobile, table), including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping
• Deliver the annual sales, margin and EBITA identified in the strategic plan for the region
• Deliver consistent brand and user experience for all on-line platforms (desktop, mobile, tablet)
• Define the Ecommerce requirements (toolbox, site experience, services, etc) necessary to meet business goals
• Maintains Ecommerce planogram, monitoring replenishment and demand (out of stock notification) opportunities, adjusts stock levels and plans for incremental needs
• Partners with cross-functional team to ensure all images, product launches, product placements and copy are accurately represented and are in alignment with overall strategies
• Monitors customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
• Work closely with Marketing team by supporting with data to create more effective marketing on a country-level and regional-level basis, considering cultural customs, seasonal issues, local events etc
• Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators
• Other ad-hoc duties as assigned

Required Education and Experience

• BSc or MSc in Marketing, Business Administration or related fields.
• Extensive experience in E-Commerce in Nigeria
• Experience in techniques and practices related to online retailing and web merchandising.
• Extensive knowledge of website management
• Expert written and verbal communication
• Proficiency in MS Office Suite.
• Market research and analysis
• Strong work ethic
• Integrity, interpersonal skills and teamwork
• Passion for the luxury industry
• Experience in using data analytics tools E.G: google data studio, Office suites
• Experience with STO Management