E-Commerce Manager at People Capacity Management

THE POSITION:

We are looking for an E-commerce Manager to oversee the structure and design of an E-commerce website, driving sales performance of the platform in the Fashion Industry          

JOB DESCRIPTION

• Ensure smooth online retail processes.
• Research customer needs and their response to adverts
• Work with the marketing team on advert and social media campaigns
• Conduct marketing research on products and services 
• Order processing and payment
• Interfacing with clients
• Managing the online store
• Make business decisions about products, pricing and promotions
• Monitor web traffic to measure promotion success and make improvements
• Overseeing logistics, inventory management, Brand management and customer experience   
• Analyze and evaluate and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations

JOB REQUIREMENTS

• Minimum of bachelor’s degree, in Business Administration, or any related field
• 5-7 years in e-commerce operations 
• Proven experience in the Fashion industry
• Ability to analyze data and create reports
• Knowledge of the best customer service practices
• A master’s degree is an added advantage