E-commerce Manager at Oraimo Smart Accessories

Position Overview

• The E-commerce Manager will be responsible for driving the growth, efficiency, and customer satisfaction of the oraimo Nigeria Online Shop.
• The ideal candidate will oversee and coordinate customer service, warehouse, and delivery operations, ensuring seamless end-to-end order management and customer experience.
• This role requires a strategic yet hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about innovation, operational excellence, and customer satisfaction.

Key Responsibilities
E-commerce Operations Management:

• Oversee daily operations of oraimo’s official online store in Nigeria.
• Ensure smooth order processing from purchase to delivery.
• Collaborate with marketing, IT, and logistics teams to optimize store performance and customer experience.
• Monitor key performance metrics including sales, conversion rate, stock turnover, and fulfillment rate.
• Develop and execute operational strategies to increase efficiency and reduce cost per order.

Customer Service Operations:

• Lead and mentor the customer service team to provide world-class support.
• Ensure all customer complaints, inquiries, and feedback are handled promptly and professionally.
• Implement systems to improve response time, communication quality, and client satisfaction.
• Analyze customer feedback data to identify trends and recommend solutions.

Warehouse & Inventory Management:

• Manage warehouse operations to ensure accurate stock control, timely restocking, and minimal product loss.
• Coordinate with the supply chain team to maintain adequate inventory levels.
• Oversee order fulfillment accuracy and packaging standards.
• Enforce warehouse policies, safety standards, and efficiency improvements.

Delivery & Logistics Operations:

• Supervise third-party logistics partners and in-house delivery systems.
• Monitor delivery timelines and address issues related to delays or product handling.
• Develop strategies to improve delivery speed, reliability, and customer satisfaction.
• Ensure compliance with company standards for delivery cost and efficiency.

Data, Reporting & Continuous Improvement:

• Prepare regular performance reports and data-driven insights for management.
• Use analytics to track performance, identify bottlenecks, and recommend improvements.
• Stay updated on e-commerce trends, technology, and customer behavior to drive growth.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• 3–5 years’ experience in e-commerce operations, preferably in consumer electronics or retail.
• Strong understanding of online sales, customer service, and logistics operations.

Skills:

• Excellent leadership and team management skills.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Excellent communication and organizational skills.
• Tech-savvy and familiar with online platforms, CRM systems, and inventory management tools.
• Personal Attributes Committed – demonstrates ownership and reliability in all tasks.
• Smart & Strategic – uses data and insight to make informed decisions.
• Progressive & Innovative – open to new ideas and continuous improvement.
• Customer-Centric – prioritizes customer satisfaction and long-term trust.
• Results-Oriented – focused on measurable impact and operational excellence.