E-Commerce Executive at Goonite Hygiene

Job Description

• Overseeing the overall development of an organisation's retail and income-generating sites.
• Handle the sale of products in different online stores and shopping outlets and ensure that these platforms are user-friendly and easy to access e.g Jumia.
• Conducting research on user-friendly features and layouts that appeal the most to customers
• Testing changes to platforms and monitoring the results.
• Applying platform updates that attract and keep new customers.
• Reviewing sales insights and using them to develop informed sales strategies.
• Leading teams of copywriters, graphic designers and software developers in creating attractive, user-friendly and engaging e-commerce websites.
• Making promotional offers and displaying them appropriately on the website.
• Evaluating legal disclaimers and website content to ensure that they are compliant, error-free and on-brand
• Managing the smooth functioning of different online e-commerce platforms of an online retail company
• Ensuring that the company achieves its targeted annual revenue and within prescribed operating expenses
• Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback.
• Working closely with demand planning, merchandising and warehouse teams to ensure the fulfilment of orders on time.
• Analysing and providing reports on a weekly or monthly basis for each department, product or offer.
• Reviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products online.
• Reviewing stock levels and sales data to maintain a stable supply and demand status.

Requirements

• Bachelor's or Master’s Degree in Business, Engineering, Marketing Management, Business, Information Systems, or related field.
• 2 - 3 years experience in related field.
• Operational knowledge of techniques required for market research and analysis.
• Proficient with Microsoft Office Applications, MS Access and others.
• Expert written and verbal communication
• Similar experience with an eCommerce business in Nigeria
• Extensive experience with practices and techniques related to web merchandising or online retailing.
• Sound knowledge of website management and eCommerce usability.
• Expert written and verbal communication.
• Track records of delivery results in a highly ambiguous environment.
• A strong grasp of modern technology and social media is essential.