E-Commerce & Digital Customer Experience Executive at Meyer Plc

REQUIREMENTS

• Bachelor's degree in Marketing, Business Administration,
• Digital Marketing, Mass Communication, or a related discipline.
• 2—6 years Of relevant experience in e-commerce, digital marketing, online sales, or customer experience.
• Strong understanding of e-commerce platforms, digital sales strategies, and customer engagement channels.
• Proficiency in Microsoft Office, CRM tools, website management, and WhatsApp Business.
• Strong analytical, communication, problem-solving, and customer relationship management skills.

JOB RESPONSIBILITIES:

• Monitor website performance, functionality, online orders, and payment processes.
• Coordinate online order routing, fulfilment, and follow-up with sales partners and dealers.
• Manage website content, product information, and search engine optimisation (SEO).
• Handle digital customer enquiries, feedback, and complaints to ensure timely resolution.
• Support digital marketing campaigns, customer acquisition, retention, and performance reporting