Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
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Supervising resource utilization to meet Green Africa's standard while balancing customer service and accounting requirements
Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality
Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff
Maintaining accurate records and update PNR files
Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties
Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround
Qualifications
Bachelor’s degree or Higher Diploma in any field
2-3 years proven experience in a similar role
Advanced computer skills and high attention to detail
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