DT Cluster Performance Officer at Ikeja Electricity Distribution Company

• As the DT Cluster Performance Officer you will manage and optimize distribution transformers (DTs).
• Your responsibilities include meter validation, energy accounting, customer engagement, revenue protection, and ensuring compliance with regulatory and safety standards.
• You’ll contribute by: Carry out disconnection and reconnection of electricity connections.
• Validate and evaluate all metering assets and customers connected to the assigned DT.
• Oversee meter validation and assessment to ensure meter health, accuracy, and tamper prevention.
• Account for energy delivered to transformers.
• Monitor and analyze key performance metrics to proactively identify and address issues.
• Prepare and submit regular reports on DT performance, collection rates, and validation activities.
• Conduct electricity connection assessments to ensure compliance with safety and regulatory standards.
• Manage and optimize customer DT connections to balance loads and minimize technical losses.
• Engage customers on proper meter usage, energy efficiency, and compliance requirements. Supervising maintenance of various accounts & registers
• Ensuring compliance to HR policies and labor laws
• Detect and report cases of energy theft, illegal connections, and tampering, ensuring prompt corrective action.
• Collaborate with internal teams (billing, customer service, and technical support) to resolve customer issues and improve service delivery.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies:

• Strong analytical and problem-solving skills.
• Data interpretation and decision-making skills.
• Strong capacity to identify activities and actions that could lead to revenue losses.
• Proficiency in data analysis and reporting tools (e.g., Microsoft Excel).
• Familiarity with mobile applications for data capture and field operations.
• Good knowledge of the Nigerian electricity market, including MYTO and other regulatory frameworks.
• Ability to work safely at heights during meter validation and inspections.

Behavioral Competencies:

• Customer Centricity: Prioritizing customer satisfaction in all interactions and decisions.
• Risk Management: Identifying and minimizing potential threats to revenue, operations, and reputation.
• People Leadership: Taking initiative and guiding others toward achieving collective goals.
• Entrepreneurship: Acting with initiative and a results-oriented mindset to drive performance.
• Organizational Learning: Continuously acquiring and applying new knowledge for improvement.
• Change Management: Adapting and responding effectively to new procedures and business changes.

Minimum Requirement

For this role, candidates should have;

• Minimum of OND in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven track record of achieving and exceeding targets in a fast-paced environment.
• Experience in meter management, customer validation, and energy loss reduction.
• Sound understanding of Nigeria’s electricity distribution landscape, technical capacity to manage metering equipment, and the ability to adapt to innovation.