Divisional Head, Payment Terminal at Remita

Role Overview

• The Divisional Head, Payment Terminals is a P&L-owning executive role with full accountability for Remita's Payment Terminals business — encompassing POS terminal deployment, merchant acquiring, terminal-based transaction processing, and the technology platforms that power them. This individual will own everything from merchant acquisition strategy and terminal fleet economics to platform architecture, and field operations. The role demands a leader equally fluent in driving commercial growth in a competitive, high-volume merchant acquiring market and in directing the technology, hardware, and operational systems that underpin the terminal network. This role reports to the Managing Director.

Key Responsibilities

Business Strategy & P&L Ownership

• Own full profit and loss (P&L) accountability for the Payment Terminals division, including transaction revenue, terminal fleet economics, merchant acquisition costs, and margin optimisation.
• Define and execute the division's strategic plan for growing terminal footprint, transaction volumes, and merchant acquiring market share, in alignment with overall Company strategy.
• Identify and prioritise new revenue streams including value-added services (VAS) and merchant analytics built on top of the terminal network.
• Present business performance, strategic plans, and key risks to the Executive Leadership as required.
• Track and respond to competitive dynamics in Africa's POS and merchant acquiring market, ensuring Remita's terminals remain competitively priced, reliable, and feature-rich.

Revenue Growth & Commercial Leadership

• Lead the merchant acquiring, agent network, and channel sales functions to deliver against terminal deployment and transaction volume targets.
• Build and scale strategic partnerships with merchants, aggregators, super-agents, and corporate retail chains to expand terminal placement nationwide.
• Oversee merchant pricing, settlement terms, and commercial agreements, balancing growth with sustainable unit economics per terminal.
• Drive merchant retention and terminal utilisation, ensuring deployed devices remain active and transacting rather than dormant.
• Develop and monitor key commercial KPIs: terminals deployed, active terminal ratio, transaction volume and value, revenue per terminal, and merchant churn.

Technology & Product Leadership

• Direct the division's technology strategy, ensuring the POS application and settlement platforms scale reliably to support a fast-growing terminal fleet and transaction volumes.
• Partner closely with engineering, hardware/OEM vendors, and product teams to prioritise platform investments, including terminal firmware, and POS application features.
• Champion a product-led approach to growth — overseeing development of new terminal-based products and value-added services that increase merchant stickiness and revenue per device.
• Maintain a strong working understanding of POS hardware, payment switching architecture, and terminal management systems (TMS) to make informed, credible technology decisions.
• Drive continuous improvement in terminal uptime, transaction success rates, and settlement speed through technology and platform enhancements.

Field Operations & Terminal Lifecycle Management

• Oversee end-to-end terminal lifecycle management: procurement, configuration, deployment, field maintenance, repairs, and decommissioning.
• Build and manage a nationwide field operations and logistics capability for terminal installation, swaps, and merchant support.
• Establish and monitor SLAs for terminal uptime, fault resolution turnaround, and merchant support responsiveness.
• Drive cost-efficient terminal fleet management, balancing capital expenditure on hardware against terminal activation and utilisation rates.
• Ensure robust business continuity for terminal switching and settlement infrastructure, including failover and disaster recovery planning.

Risk, Compliance & Governance

• Ensure the division operates in full compliance with CBN regulations, PCI-DSS, NDPR, and other applicable regulatory and industry standards.
• Partner with Risk, Compliance, and Legal teams to proactively identify and mitigate fraud, operational, financial, and reputational risks associated with terminal transactions and merchant onboarding.
• Establish strong KYC/merchant onboarding controls and transaction monitoring to detect and prevent fraudulent terminal activity.
• Represent the division in regulatory engagements, card scheme audits, and industry forums as required.

People & Organisational Leadership

• Build, lead, and develop a high-performing leadership team across business development, product, and technology.
• Set a clear vision and culture of accountability, urgency, and customer obsession across the division.
• Drive talent development, succession planning, and performance management for senior leaders within the division.
• Foster cross-functional collaboration with other divisional Heads, and Executive functions (Finance, HR, Risk, Marketing, Technology).

Required Qualifications & Experience 

• Minimum of 12 years of progressive leadership experience, including at least 5 years in a senior executive role, with P&L leadership, within fintech, banking, or financial services.
• Demonstrable track record of scaling a POS/terminal business or merchant acquiring operation, including driving terminal deployment, activation, and transaction volume growth.
• Strong technology fluency — prior experience directing or closely partnering with technology and engineering teams on POS platforms, or payments infrastructure; a background that bridges both business and technology functions is highly preferred.
• Deep understanding of Nigeria's merchant acquiring and POS ecosystem, including CBN regulations, card scheme requirements (EMV, PCI-PTS, PCI-DSS), and switching/settlement processes .
• Proven experience building and leading large, multi-disciplinary teams across sales/acquiring, product, technology, and operations.
• Strong financial acumen with experience managing P&Ls and presenting to Boards and Executive Committees.
• Exceptional stakeholder management skills, with experience engaging regulators, card schemes, banks, and large merchant/retail clients at the most senior levels.
• Bachelor's degree required; MBA or equivalent advanced degree strongly preferred.

Core Competencies

• Commercial Acumen: Strong instinct for merchant acquiring economics, terminal unit economics, and market opportunity.
• Technology Fluency: Genuinely conversant in POS, switching, and payments technology decisions; able to challenge and partner credibly with engineering leadership.
• Operational Rigour: Comfortable managing complex, physical-world logistic, terminal deployment, field maintenance, and service delivery.
• Strategic Vision: Able to set and communicate a compelling, differentiated strategy for the division.
• Execution Discipline: Translates strategy into operational plans and drives relentless follow-through to results.
• Executive Presence: Commands credibility with regulators, card schemes, Boards, merchants, and internal stakeholders alike.
• People Leadership: Builds, motivates, and retains high-calibre leadership teams; leads through influence and accountability.
• Integrity & Governance: Operates with the highest ethical standards, especially given the regulated and fraud-sensitive nature of merchant acquiring.