Job Purpose
The Dispatch Rider is responsible for the safe, timely and accurate delivery and collection of company goods, packages, documents and other authorized items to and from customers, vendors, company locations and other designated destinations.
The role holder is responsible for safeguarding all items entrusted to them, obtaining appropriate proof of delivery, maintaining the assigned motorcycle in good condition, and providing professional service while representing the company.
Key Responsibilities1. Delivery & Collection
- Pick up and deliver goods, packages, documents and other authorized items to designated locations.
- Complete assigned deliveries within agreed timelines.
- Verify items against dispatch instructions before leaving the point of collection.
- Ensure items are delivered to the correct recipient and location.
- Obtain appropriate proof of delivery (POD) for every completed delivery.
- Immediately report unsuccessful deliveries, incorrect addresses, rejected deliveries or other delivery challenges.
- Return undelivered items promptly and in their original condition.
- Do not make unauthorized stops or diversions while carrying company/customer items.
2. Route Planning & Delivery Efficiency
- Plan efficient delivery routes to minimize delays, fuel consumption and unnecessary mileage.
- Maintain good knowledge of Lagos roads, streets, landmarks and alternative routes.
- Use Google Maps and other approved navigation tools where necessary.
- Communicate promptly with the supervisor when significant traffic or other circumstances may affect delivery timelines.
- Complete multiple deliveries efficiently while maintaining safety and accuracy.
3. Safety & Traffic Compliance
- Ride responsibly and comply with applicable traffic and road-safety requirements.
- Wear approved safety equipment, including a helmet, while riding.
- Avoid speeding, dangerous overtaking, riding against traffic or other unsafe practices.
- Do not operate the motorcycle under the influence of alcohol, drugs or any substance that could impair safe riding.
- Immediately report accidents, traffic incidents or damage involving the motorcycle.
- Never knowingly operate a motorcycle with a serious safety defect.
4. Protection of Goods & Company Property
- Take responsibility for all goods, documents and packages entrusted to the Rider.
- Handle items carefully to prevent loss, theft, contamination or damage.
- Never open, tamper with, substitute or otherwise interfere with packages entrusted for delivery.
- Never hand company/customer items to an unauthorized person.
- Keep the motorcycle securely parked and locked when unattended.
- Immediately report any lost, stolen or damaged item.
5. Motorcycle Maintenance
- Conduct basic daily checks before commencing deliveries.
- Check tyres, brakes, lights, engine oil, fuel level, horn and other essential components.
- Keep the motorcycle clean and in good working condition.
- Report mechanical faults immediately.
- Ensure scheduled servicing and maintenance are carried out when due.
- Do not undertake unauthorized repairs or modifications to the motorcycle.
6. Documentation & Accountability
- Maintain accurate records of assigned deliveries and collections.
- Record mileage and fuel usage as required.
- Obtain and submit proof of delivery for completed deliveries.
- Account for all goods, documents, cash or other items entrusted to the Rider.
- Submit delivery records, receipts and other required documentation promptly.
- Immediately report any discrepancy rather than attempting to conceal or independently resolve it.
7. Customer Service
- Interact professionally and respectfully with customers, vendors and employees.
- Maintain a neat and presentable appearance while on duty.
- Communicate politely when making deliveries or collections.
- Protect confidential customer and company information.
- Avoid arguments or confrontations with customers and escalate disputes appropriately.
Key Performance Indicators (KPIs)
Performance should be measured using:
- On-time delivery rate
- Successful first-attempt delivery rate
- Number of completed deliveries
- Proof-of-delivery compliance
- Delivery accuracy
- Zero loss of goods/packages attributable to negligence
- Zero preventable accidents
- Fuel efficiency
- Motorcycle maintenance compliance
- Customer complaints/feedback
- Number of traffic or safety violations
- Attendance and punctuality
- Accuracy of delivery and mileage records
Minimum Requirements
- Minimum of SSCE or equivalent qualification.
- Valid rider's permit/licence and other documentation required for the assigned motorcycle and operations.
- Minimum of 2 years' relevant dispatch/delivery riding experience, preferably within Lagos.
- Strong knowledge of Lagos Mainland and Island routes.
- Ability to use Google Maps or similar navigation applications.
- Ability to read, write and communicate effectively.
- Basic understanding of motorcycle maintenance.
- Must successfully complete the company's background and reference verification process.
- Must successfully complete a practical riding and road-safety assessment.
Required Competencies
- Excellent motorcycle riding skills
- Strong knowledge of Lagos routes
- Safety consciousness
- Integrity and trustworthiness
- Speed with accuracy
- Punctuality and reliability
- Good customer service
- Attention to detail
- Ability to follow instructions
- Accountability
- Basic motorcycle maintenance knowledge
- Ability to work under pressure
- Good communication skills
Critical Behavioural Expectations
Because the Dispatch Rider will have direct custody of company/customer goods and company assets, a high level of integrity and accountability is required.
The Rider must:
- Never use the company motorcycle for unauthorized personal activities.
- Never divert, substitute or tamper with goods entrusted for delivery.
- Never falsify delivery records, mileage, fuel consumption or proof of delivery.
- Never collect unauthorized payments from customers.
- Never hand over the motorcycle to an unauthorized person.
- Never conceal an accident, damaged item, lost package or customer complaint.
- Immediately account for any cash or other valuables collected on behalf of the company.
- Maintain confidentiality regarding customers, deliveries and company operations.
Pre-Employment Verification
Appointment should be subject to satisfactory completion of:
- Identity/NIN verification
- Residential address verification
- Rider's licence/permit verification
- Previous employer/reference checks
- Guarantor verification
- Background/security checks as required by the company
- Practical motorcycle riding assessment
- Lagos route/navigation assessment
- Verification of previous dispatch/delivery experience
- Medical/fitness assessment where applicable and in accordance with company policy
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