Director of Business Operations at Terawork

• We seek a Business Operations Director -a high-performing, pedigree-backed leader, passionate about scaling businesses, building operational structures, and developing top-tier teams.
• As senior strategic heir , you’ll drive strategic initiatives, operational excellence, and cross-functional integration while aligning closely with the company’s long-term vision for sustainable growth.

Key Responsibilities

• Design, implement, and optimize operational strategies aligned with business goals.●spearhead business-wide efficiency initiative and continues process improvements.

Process Optimization & Systems Management

• Review and refine core workflows, SOPs, and operational systems to enhance productivity, service delivery, and cost-efficiency.
• Drive digital transformation and automation initiatives where relevant

Budget & Resource Management

• Lead operational budgeting, financial forecasting, and resource allocation processes.
• Ensure effective cost management while meeting operational and financial KPIs.

Cross-Functional Leadership

• Work closely with Heads of Finance, HR, Sales, Marketing, and Technical teams to ensure operational synergy.
• Resolve interdepartmental bottlenecks and build cross-functional accountability.
• Business performance Management & Reporting
• Establish and track operational KPIs, performance dashboards, and business intelligence reports.
• Deliver actionable insights and implement corrective measures proactively.

Risk & Compliance Oversight

• Ensure strict adherence to regulatory, legal, and quality standards.
• Identify operational risks and implement mitigation strategies.

Vendor & Partner Management

• Oversee vendor, supplier, and third-party contract management to drive operational value and optimize service delivery.

 Key Requirements

• Master’s degree in Business Administration (MBA) from a recognized institution (minimum grade: Second Class Upper / Merit or equivalent).
• Minimum 7 years’ progressive operational leadership experience; electronics, distribution, or Pro AV sector experience will be an advantage 
• Proven track record of developing and scaling operational frameworks and high-performing teams.
• Strong leadership presence- results-driven, inspiring, and resilient.
• Demonstrated ability to “get things done” in fast-paced, high-growth environments.
•  Strategic thinker with operational hands-on agility.
• Expected KPIs / Success Metrics
• Operational cost savings: 5-10% reduction YOY through process optimization.
• Service delivery SLA adherence: 98%+ on-time, on-spec completion.
• Employee productivity index improvement: +15% within the first 12 months.
• Cross-functional process issue resolution time: <48 hours average.
• New systems/process implementation success rate: 90%+ on first rollout.