Direct Sales Manager at Ecobank Nigeria

Job Context

• The role is central to driving market leadership for priority products through innovative sales strategies, dynamic channel management, and high-performance team leadership. Operating in a competitive market, the position demands a blend of strategic vision, operational excellence, and relationship management to achieve aggressive growth targets while ensuring compliance, governance, and optimal customer satisfaction. It requires coordination across tele sales, direct sales, roadshows, and other channels, leveraging strong partnerships and community engagement to maximize reach and revenue.

Key Requirements
Sales

• Develop aggressive sales units for priority products, aiming to become a market leader in in the country.
• Craft sales strategies for specific product channels, customer segments, and geographic areas.
• Launch Business Plans for new DSA models.
• Oversee performance across all sales channels, including tele sales, direct sales, and roadshows.
• Build and lead a team capable of exceptional sales performance, aligning activities with key performance drivers.
• Motivate and inspire Sales Team Leaders/Managers to achieve their targets.
• Manage opportunities and risks within the Direct Sales team.
• Ensure adherence to DSA policies at both Group and affiliate levels.
• Conduct monthly reviews with affiliate Business Heads and submit annual review templates with country comments to Group Sales.
• Develop and implement procedures and controls complying with Group policy, standards, and local regulations.
• Oversee Commission payments and ensure prompt and efficient customer service and complaint resolution.
• Regularly visit units, build relationships with referral sources and Alliance partners.
• Diligently carry out Agency/Vendor Appointment and Reviews.

Relationship Management

• Maintain productive external and internal communications and resolve issues effectively.
• Establish relationships with key stakeholders and business influencers in the country.
• Network to share best practices and enhance cross-functional cooperation for sales target achievement.
• Monitor Service Level Agreements for service delivery to internal and external customers.
• Actively participate in the local community for brand recognition and relevance.

Risk, Governance & Control

• Analyse monthly sales statistics and collaborate with regional and group teams to implement corrective actions.
• Ensure compliance with legal, regulatory, audit, and governance requirements.
• Adhere to all Group policies and procedures.

Financial Management

• Achieve financial targets for priority products.
• Manage DSA organization costs in line with the country budget.

Administration

• Provide feedback on service provider performance.
• Liaise with various support sectors like Products, HR, Risk, IT, Operations.
• Build and nurture a high-performing sales team, with a focus on enhancing team dynamics, efficiency, and sales effectiveness.
• Offer mentorship, coaching, and professional development opportunities to team members, cultivating an environment of excellence, teamwork, and ongoing growth.
• Lead and guide cross-functional teams in implementing strategic sales initiatives, ensuring alignment with the organization's goals and market demands.

Leadership and Management

• Build and nurture a high-performing sales team, with a focus on enhancing team dynamics, efficiency, and sales effectiveness.
• Offer mentorship, coaching, and professional development opportunities to team members, cultivating an environment of excellence, teamwork, and ongoing growth.

Lead and guide cross-functional teams in implementing strategic sales initiatives, ensuring alignment with the organization's goals and market demands.

Job Profile
Experience & Qualifications

• A bachelor’s degree in marketing or related field.
• 5 - 8 years of experience in a business banking
• Demonstrated excellence in persuasive communication.

Skills, Capabilities & Personal Attributes

• Excellent Interpersonal & Communications skills
• Good presentation skills
• Good analytical skills
• Relating and Networking
• Must be confident, committed, articulate and persuasive
• Must be flexible and able to balance several priorities at once.
• Excellent problem-solving skills
• Good coaching skills with strong ability to manage a team
• Must possess good business acumen
• Excellent organisational skills