Direct Sales Agent at Kuda Bank

Role Overview

As a Direct Sales Agent, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.

• Prospect and generate leads through cold calling, networking, and referrals.
• Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
• Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
• Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company's pricing.
• Conduct product demonstrations and presentations to potential clients.
• Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
• Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
• Maintain accurate records of all sales activities and customer interactions in CRM software.
• Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
• Provide feedback to the marketing and product teams on customer experiences and product improvements.
• Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
• Provide ongoing support to clients, including training and troubleshooting assistance.

Requirements

• Bachelor’s degree or HND in Marketing, Business Administration, Finance, or a related field.
• Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
• Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
• Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
• High motivation, enthusiasm, and dedication to achieving targets.
• Familiarity with digital banking services and mobile technology.

Target and Incentives:  

• Monthly sales target to be achieved.
• Incentives and bonuses based on meeting or exceeding sales targets.
• Additional rewards for surpassing performance goals and customer satisfaction metrics.

Probation Duration:

The first three months of employment will serve as a probationary period for the Sales Agent. Throughout this time, they will participate in training sessions, acquaint themselves with the company's policies and procedures, and showcase their capabilities in achieving sales objectives while providing outstanding customer service. Regular evaluations will be carried out to gauge the Sales Agent's performance and determine their eligibility for ongoing employment with the company.