Digital Sales & E-commerce Operations Specialist at Onyx Beauty Hub

Role Summary

• We are seeking a highly skilled and tech-savvy Digital Sales & E-Commerce Operations Specialist to manage and optimize all our online sales channels.
• This role combines IT proficiency, platform management, and revenue optimization across multiple digital marketplaces and internal systems.
• The ideal candidate will be responsible for ensuring seamless operations across platforms such as company website, Jiji, Jumia, O-Force, and wholesale channels, while driving efficiency, automation, and sales growth.

Key Responsibilities

• Manage and maintain all digital sales platforms including website, Jiji, Jumia, O-Force, and wholesale portals.
• Monitor daily orders across all platforms and ensure timely processing, fulfillment, and delivery coordination.
• Optimize product listings (descriptions, pricing, images, SEO keywords) to improve visibility and conversions.
• Ensure real-time inventory synchronization across all platforms to prevent stock discrepancies.
• Troubleshoot technical issues related to website functionality, payment gateways, and platform integrations.
• Collaborate with the marketing team to execute campaigns, promotions, and product launches across digital channels.
• Analyze sales data and generate performance reports (traffic, conversion rate, revenue trends).
• Implement automation tools to streamline order management, customer communication, and reporting processes.
• Manage backend operations of the company website (updates, uploads, UX improvements).
• Ensure all platforms align with brand standards, pricing strategy, and customer experience expectations.
• Handle customer inquiries and complaints originating from digital platforms in a timely and professional manner.
• Liaise with third-party platform representatives (Jumia, Jiji, etc.) for issue resolution and optimization opportunities.
• Maintain data security and ensure compliance with digital best practices.

Qualifications & Requirements

• Bachelor’s Degree in Computer Science, Information Technology, E-Commerce, or related fields
• 2 - 5 years’ experience in e-commerce management, digital operations, or IT support role.
• Strong understanding of platforms like Jumia, Jiji, Shopify/WordPress (or similar CMS).
• Proficiency in basic web management (HTML, CMS tools, backend dashboards).
• Experience with payment gateways and order management systems.
• Strong analytical skills with ability to interpret sales and performance data.
• High level of organization and attention to detail.
• Ability to multitask and manage multiple platforms simultaneously.

Preferred Skills:

• Experience with inventory management systems
• Basic knowledge of digital marketing (SEO, ads, email marketing)
• Familiarity with automation tools and CRM systems
• Graphic/content tools knowledge (Canva, product uploads, etc.)
• Strong problem-solving and troubleshooting skills.