Digital Sales/Customer Experience Executive at AugustSecrets

We are looking for a Digital Sales/Customer Experience Executive who  will be responsible for driving sales online while also attending to customers enquiries, complaints and feedback. 

Job Responsibilities

• Engage with customers, prospects and sell company’s products on all designated digital marketing channels.
• Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.
• Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.
• Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.
• Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.
• Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
• Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.
• Notifying the sales team of OOS-related customer complaints.
• Prepare and present periodic reports to the Sales Operations Manager.

Qualifications

• First Degree in Marketing, Business Administration, Communications, or a related field.
• Must possess at least 2 years cumulative experience in Sales and Customer Service.
• Proficient knowledge of MS Office.
• Excellent Selling, Communication and Customer Service skills.
• Experience in recordkeeping and managing sales documents.
• Able to work comfortably in a fast-paced environment.
• Proximity to Ilupeju is a must

Other Benefits Includes:

• Performanace bonus
• HMO
• 13th Month Salary
• On target earnings