Digital Operations Intern at Doctall

Job Description:

• Your responsibilities include the under listed. However, other duties may be assigned as required by the Partner Services Manager and the Company.
• Manage post consultations process and follow up calls
• Follow up on lab test recommendations, medicine prescriptions from the user and third party partner
• Work with the nurses and sales team to onboard doctors including performing demo calls and uploading appropriate documents.
• Manage Doctors' slots availability and appointment status
• Investigate complaints, drive customer resolution and escalation procedures to make sure service levels are optimized
• Ensure issues are reported and logged for record-keeping and future reference.
• Register and onboard new partners on the partners portal
• Manage the partners’ portal and BroAll Admin end.
• To utilize information resources and stay abreast of changes, developments in the diagnostics business that will be relevant to the Company and her clients
• Conduct doctor and customer surveys/feedback rating, to ensure service delivery is consistent and maintained at established standards
• Perform quality assurance on all Doctall Products

Why Join Us:

• At Doctall, we offer unique advantages that make us stand out:
• Largest Lab Network in Nigeria: Be part of the fast growing national network of diagnostic laboratories.
• Biggest Marketplace for Diagnostics: Democratize diagnostics and help promote transparent discounted lab test pricing to the public masses.
• Exclusive Laboratory Partnerships: Benefit from our established partnerships with the biggest laboratories coverage nationwide, ensuring reliable and accurate diagnostic services for our customers.
• Healthcare Transformation: Contribute to reshaping the future of healthcare delivery.
• Cutting-Edge Technology: Work with advanced digital tools and technologies that simplify your sales processes and boost productivity.
• Collaborative Team Environment: Join a passionate and dynamic team dedicated to revolutionizing healthcare.
• Career Growth Opportunities: Unlock your potential with opportunities for career advancement within our growing company.
• Competitive Compensation: Enjoy a comprehensive compensation package including a competitive base salary, commission, and performance-based incentives.

Qualifications and Requirements:

To excel in this role, we are looking for candidates who possess:

• Minimum of OND in Biological Sciences, or any related field.
• Excellent communication, presentation, and negotiation skills.
• Self-motivation, tenacity, and a results-oriented mindset.
• Familiarity with telemedicine, digital healthcare, software testing, or related fields is a plus.