Digital Marketing Expert at Afordonz Consulting

Job Description

• Our client needs a Digital Marketing Expert in three language categories, English, Arabic and French in Lagos.

Job Scope

• Candidates will be required to perform call Centre Services with ability to translate French to English or Arabic to English, create content and carry out social media advertising, excellent communication skills with client, deliver strategic rapport with customers and handle objections where necessary, provide Multi-channel transactional sales & marketing using industry best practice to uplift organizations revenue.

Job Specification

• Social media advertising experience: At least 2 years’ experience in creating ads across social media platforms.
• Excellent and fluent communication skills: verbal, written, listening skills.
• Very customer service focused, able to deal with customers in a friendly, positive, and polite manner via calls.
• Ability to engage the customer, strategically build rapport and handle objections.
• Proven ability to deal with problems and solve them effectively.
• Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
• Self-motivated and confident with a results-driven attitude.
• Use listening skills that support effective telephone communication to support the customer needs and requests.
• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels - chat, email, and phone.
• Apply appropriate actions to effectively resolve the customer request.
• Ensuring digital education measured by the number of events executed product solutions pitched and actioned.
• To always provide a high level of customer service to clients.
• Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
• Other Duties as assigned.

Qualification and Skills Set

• The desired candidates must have a Degree or HND from Institutions of repute.
• Relevant Functional Skills & Expertise.
• Problem solving.
• Interpersonal Skills and Man Management
• Agency/Vendor Management skills
• Process and Procedure Implementation Skills
• Good Communication & Presentation Skills
• Team Spirit
• Computer literacy and IT Skills

Job Experience:

• The required candidates must have 3 years of customer support experience via phone, email and chart is preferred.
• Good experience in social Media Advertising with at least 2 years’ experience in creating ads across social media platforms.