Digital Infrastructure Support Officer at Norrenberger Financial Group

Job Summary

As Digital Infrastructure Support Officer, you will be responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment and specialized business applications in addition to supporting and implementing applications, process automation support and business requirements gathering/analysis.

Job Details

• Technical support for digital infrastructure (hardware and software)
• Cloud computing support
• Network and telecommunications support
• Providing support to internal users
• Resolving technology challenges as they arise
• End-user training
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology

Requirements

• Bachelor's degree in a related field
• Minimum of 4 years’ experience in Digital Infrastructure Support
• Relevant professional certification such as ITIL, PMP, etc. is an added advantage