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  • Posted: Aug 6, 2020
    Deadline: Not specified
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    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
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    Digital Customer Care Representative

    Industry: Manufacturing
    Catagory: Other

    Description

    • Digital Customer Care Rep will team up with the commercial teams to contribute to the improvement of the digital experience of trade partners in Nigeria.
    • Build strong relation with the customers
    • Activate & Onboard new joiners to the App
    • Execute defined Hypercare plan for all new joiners
    • Daily coverage (Remote & Physical) of customers within assigned area
    • Visit customers to resolve issues requiring physical support
    • Responsible for optimizing customer performance to drive and increase the overall objectives (Active, Response and Success rates)
    • Collect customer feedback
    • Recommends initiatives and changes to improve quality of service for the unit

    Job Requirements
    We are looking for a candidate who fulfill these requirements:

    • Bsc/HND
    • Not less than 1 year post NYSC experience
    • Not more than 30 years

    Perks
    HMO Pension Leave allowance Other Benefits

    Method of Application

    Interested and qualified? Go to Workforce Group on workforceoutsource.alldayhr.com to apply

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