DevOps Engineer at Interswitch

Job Purpose

• Implement, deploy and monitor robust, stable and highly available technology platforms (i.e. systems, applications and services) that drive Interswitch business solutions

Responsibilities
Deployment of Applications:

• Build and Deployment Management (Jenkins) in a CI/CD workflow

Automation:

• Automation of Server management, incident resolution and deployment processes
• Use of Chef, Puppet or Ansible for automation of processes, systems and server management.

Application Environment Management:

• Environment Management
• Ensure 24x7 Availability of all Deployment Environments.
• Linux and Windows operating systems management and Shell scripting.
• Cloud Solutions Management.
• Management of distributed systems and container technologies like Docker/Kubernetes container infrastructure and orchestration.
• Create visibility into site health and key performance indicators
• Configuration of Load Balancing Systems
• Ensure up-to date patching and full compliance to security standards of the Deployment Environments.
• Ensure up-to date documentation on the Deployment Environments

Troubleshooting:

• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents.
• Create and update clear troubleshooting guides for the Switching Applications

Fulfilment:

• Implement Requests relevant to the operation and enhancement of Managed Applications and Environments

Management:

• Co-ordinate the completion of activities within the team
• Customer Escalation management
• Resource Availability management
• Process Management (Creation/Update, Gap Identification/Elimination)
• Carry out Performance Management Reviews with the Team
• Co-ordinate Productivity enhancement activities within the Team

Requirements

• Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
• Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
• Experience (Number of relevant years): Minimum of two (2) years relevant experience