Developer Community Manager at Interswitch

Level: Mid-Senior level

About the Job

• Collaborate directly with the Product, Marketing, Business Development, Human resources, and Engineering teams to advance Interswitch’s story and help represent the voice of the developer.
• Focus on crafting fantastic resources, including demos, code samples, documentation, how-to guides, and blog posts.
• Create a strong community focused on building fantastic tools and services and serve as a champion for developers across fintech.
• Create rich and technical content on Interswitch developer console as well as manage and grow the ISW Engineering blog.
• Bring to bear a deep understanding of the design of ISW APIs and products influencing next-generation platform technologies, features, and tools in partnership with internal product and R&D teams.
• Presence in key online and social communities, including Quora, Stack Overflow, Twitter, Hacker News, GitHub, Behance, DZone, Meetup, and Reddit.
• Product Hunt, and platform-specific spaces
• Expertise in SDKs / developer tools / developer support / API documentation / Security / API and Software development.
• Use technical marketing skills to incorporate elements of Developer relations + Developer experience, event management, community engagement skills, product marketing, and solution engineering to drive high levels of engagement within developer communities
• Own and manage pieces of Interswitch’s brand ambassadorship and go-to-market, including conferences, sponsorships, online communities, user forums, speaker’s bureau, social media, and more.

Requirements

• Number of relevant years: 5 Years of developer-related experience, inclusive of 3+ years of relevant background as a community manager and /or developer evangelist.
• Experience running events from end to end, including campaign, staffing, budget, and vendors
• Background speaking and presenting to a wide variety of audiences, particularly engineers
• Familiarity with modern development practices and the opportunities that lie ahead, including monitoring, observability, automation, and CI/CD
• Proven experience setting and achieving measurable outcomes around developer onboarding, retention, and community
• Enthusiasm for open source software and developer tools
• Great organizational skills: ability to make decisions, manage dependencies, and get stuff done
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences within and outside Interswitch

Competencies:
Behavioral Competencies:

• Customer Focus
• Drives Results
• Strategic Mindset
• Ensures Accountability
• Collaborates
• Builds Networks
• Manages Complexity
• Plans and aligns
• Communicates Effectively
• Manages Ambiguity
• Situational Adaptability
• Business Insights

Technical Competencies:

• Commercial Acumen
• Marketing Commercialisation
• Business Requirements Analysis
• Market Research and Analysis
• Presentation Skills
• Managing Change
• Negotiation
• Microsoft Office products (Excel, PowerPoint and Word)