Desktop Support at Flour Mills of Nigeria Plc

PURPOSE OF THE JOB

Responsible for providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems and related peripherals.

THE JOB

• Provide technical assistance and support to end-users, ensuring the smooth operation of desktop systems and related peripherals.​
• Provide broad range of IT support and liaise across functional areas supporting incidents, and requests ensuring minimal downtime. ​
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.​
• Identify, log and resolve technical problems with software applications or network systems.​
• Provide third-level support of desktop-related incidents, including desk-side visits as required.​
• Ensure that work is carried out within agreed service levels agreements and in accordance with department guidelines.​
• Assist the wider IT User Support Services team when required.​

THE PERSON MUST

• Have excellent verbal and written communication skills. ​
• Possess analytical and solution oriented.​
• Have excellent customer service skills​.
• Be able to clearly and confidently communicate IT solutions to end users.​
• Pay keen attention to details and be highly organized.​

QUALIFICATION

• OND or equivalent in any computer related field.​

EXPERIENCE

• At least one year experience in a medium sized manufacturing organization.​