Desk Head, Channels Infrastructure at First Bank

Job Identification: 42

Job Description

• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Avail and equip the team with knowledge on best practices and procedures in Channels System domain
• Drive Incident and Problem management
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels

Requirements

• Minimum of a first degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 5+ years of experience in channels system support/ administration
• 1+ years of management experience

Knowledge:

• Proficient knowledge of infrastructure design, implementation and operations
• Proficient knowledge of infrastructure and service delivery
• In-depth understanding of service management tools for event management, provisioning and monitoring
• Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Sound strategic planning and management skills

Skill / Competencies
Core SFIA 5 Skill Requirements:

• Network Planning (NTPL 5)
• Availability Management (AVMT 4)
• Service Level Management (SLMO 4)
• Application Support (ASUP 4)
• IT Operations (ITOP 3)
• Problem Management (PBMG 3)
• Service Desk and Incident Management (USUP 3)

Other SFIA 5 Skill Requirements:

• Requirements Definition and Management (REQM 3)
• Learning Delivery (ETDL 3)