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  • Posted: Jan 18, 2021
    Deadline: Feb 1, 2021
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    First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
    Read more about this company


    Desk Head, Channels Infrastructure

    Job Identification: 42

    Job Description

    • Perform configurations, problems, incidents, IT service continuity and supply
    • Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
    • Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
    • Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
    • Avail and equip the team with knowledge on best practices and procedures in Channels System domain
    • Drive Incident and Problem management
    • Test, debug, document and analyze performance of channels applications and infrastructure components
    • Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels


    • Minimum of a first degree or its equivalent in a IT related discipline
    • Masters or a recognized professional certification will be an added advantage


    • 5+ years of experience in channels system support/ administration
    • 1+ years of management experience


    • Proficient knowledge of infrastructure design, implementation and operations
    • Proficient knowledge of infrastructure and service delivery
    • In-depth understanding of service management tools for event management, provisioning and monitoring
    • Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
    • Sound strategic planning and management skills

    Skill / Competencies
    Core SFIA 5 Skill Requirements:

    • Network Planning (NTPL 5)
    • Availability Management (AVMT 4)
    • Service Level Management (SLMO 4)
    • Application Support (ASUP 4)
    • IT Operations (ITOP 3)
    • Problem Management (PBMG 3)
    • Service Desk and Incident Management (USUP 3)

    Other SFIA 5 Skill Requirements:

    • Requirements Definition and Management (REQM 3)
    • Learning Delivery (ETDL 3)

    Method of Application

    Interested and qualified? Go to First Bank on to apply

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