Design Thinking / Innovation Specialist at Policy Innovation Centre (PIC) Institute

• The Policy Innovation Centre is seeking to hire a Design Thinking Specialist who will use human-centered design research methodology to inform and improve programs, policies, and products.

Responsibilities:

• Support the Behavioural Innovation Lab in designing and conducting ethnographic research, and in-person and remote usability evaluations.
• Conduct quantitative and qualitative to explore and evaluate concepts and experiences, analyse data, and interpret findings to make prioritized design recommendations
• Collaborate with a wide range of stakeholders and beneficiaries to co-create desired solutions- products, services, and policies.
• Develop strategic reports and slide decks to communicate research findings, present potential design solutions, and use visually compelling presentations to demonstrate models and innovative solutions to complex social problems.
• Other tasks as needed

Qualifications/Job Requirements:

• Master’s degree in Public Policy, Social and Behavioural Science, Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree.
• At least 5 years of experience using human-centered design (design research/design thinking) research methodologies and behavioural science to solve social problems. This could involve product, service, or systems design and innovation.
• Excellent analytical, problem problem-solving skills
• Core skills in using behavioural science approach and frameworks for innovation
• Capabilities for user testing, A/B testing, and randomized control trials are essential
• Proven experience applying design thinking methodologies in the context of policy development.
• Strong analytical and research skills with the ability to synthesize complex information.
• Excellent facilitation and communication skills, with the ability to engage diverse stakeholders.
• Familiarity with government processes and policy implementation.
• Experience in prototyping, testing, and iterating on innovative solutions.
• Passion for social impact and a commitment to advancing positive societal change.