Design Director at Reliance HMO

Responsibilities:

We’re looking for a passionate Director of UX to join our team and build world-class healthcare solutions. In this role, you will lead a team of UX Designers and UX Researchers that distribute their work across multiple product teams. We are looking for a candidate who has deep understanding of user-centred design principles, a track record of delivering successful products, and ability to create and champion strategies to create strong user experiences at scale.

As Director of UX reporting to the SVP of Product, you will be required to:

• Own the holistic User Experience on the Reliance Health different product and champion UX through-out the company to help create seamless experiences for all our user groups.
• Initiate projects and plans to continuously improve the User Experience based on a good understanding of user needs, their behaviours, data analysis, usability testing, customer feedback and evaluation of the current state of the overall experience
• Lead and build a UX team that excels in User Experience practices and user centred design. This includes coaching the team, shaping roles, recruiting new talents, improving practices, and creating a motivating environment for people to collaborate positively, strive and develop
• Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to develop UX plans and strategies that align with our product and business goals
• Work with both Brand, Product and Engineering teams to ensure a distinctive and consistent design language across all of our products
• Communicate extensively to your team and all relevant stakeholders key updates, design decisions, rationale, and direction through presentations and other documentation
• Stay up-to-date with the latest design trends, technologies, and industry best practices, and incorporate them into our design processes

Requirements

We’d Love To Meet Someone With

• Strong portfolio demonstrating a track record of creating successful UX leveraging research, prototyping, usability testing and data analysis.
• Experience in leading and managing a team of designers and researchers
• Outstanding skills in design, analytics and user research
• Insatiable curiosity about customers, their problems and wants constantly hunting for new insights to develop better experiences to them
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Deep understanding of user-centered design principles
• Able to solve complex problems analytically, with the ability to synthesize and present actionable solutions
• Ability to lead change effectively in a large company
• Expertise in UX and design tools such as Hotjar, Figma, and Sketch
• It is a plus if you worked in scale ups and conducted research to ensure product market fit when launching in new markets.