Deputy Transport Manager A2 at British High Commission

Main Purpose of Job

• To support the effective day to day running of BDHC Lagos transport team, providing a quality and efficient service to staff and stakeholders in compliance with FCO policy and post regulations.

Roles and Responsibilities

• Manage all transport booking requests for the 1HMG Network in Lagos providing a courteous and efficient service for over 130 staff and visitors, including fleet management and deployment of 50+ vehicles.
• Line manage transport staff and prepare job rosters for a combined pool of 18 drivers using improved electronic booking systems, new driver shift patterns and ensure daily maintenance checks on vehicles are properly documented in line with post regulations.
• Lead liaison with 1HMG officers and FCO drivers based in Port Harcourt on all Transport matters.
• Provide first line support and engagement to a range of transport customers/stakeholders, responding adequately to general enquiries and feedback (including complaints) promptly and professionally.
• Undertake a range of financial duties for the Transport section and assist the Transport Manager in budget management, forecasting, procurement planning, checking claims, accurate customer billing, record keeping and periodic reporting on all invoices and expenditure.
• Provide senior management with Management Information (MI) on the Transport Section’s operations to enable timely reporting of Key Performance Indicators (KPI’s) and improved customer communication.
• Assist with the planning and co-ordination of logistical arrangements for VIP visits and up-country journeys in conjunction with key stakeholders.
• Substitute for the B3 Transport Manager during absences and undertake an extensive range of other duties as delegated by the Transport Manager or other Senior Management Officer.

Resources managed (staff and expenditure):

• Staff: 18+ Drivers and 5 Support Staff
• Annual operating budget: £135,000   

Essential Qualifications, Skills and Experience  

• Previous experience in Transport or Logistical Management
• Experience of managing a large team to deliver a quality service in a high pressure environment
• A good command of English language - both verbally and in writing
• Flexible approach to problem solving with an ability to think on their feet
• Demonstrate good interpersonal skills
• A self starter able to work with minimal supervision
• Good organisational skills - capable of working quickly and accurately
• Budgeting and financial management experience
• Proficient use of Microsoft Office tools
• Ability to use the Lagos Transport booking Tracker and Team up Applications

Desirable Qualifications, Skills and Experience:

• Relevant training records / certificates in Transport, General Administration, Customer Services.
• Familiar with the Nigerian transport system and the Lagos road networks
• Possess a valid drivers licence

Required Competencies:

• Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Working patterns:

• Full time position, with core working hours between 07:30 – 15:30 hours, Monday to Thursday and 07:30 -12:30 hours on Friday. However, the job holder will need to be flexible to respond to incidents and operational demands as the need arises.

Salary
NGN431,507.86 / Month

Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):

• Induction
• Mandatory e-learning courses
• On the job development
• E-learning portal and courses routinely organised by the Regional Learning and Development Team.