Deputy Chief Operating Officer (Operations Process Lead) at Brint School

Role Overview

• We are seeking a Deputy COO / Operations Process Lead who will support the COO and CEO in strengthening internal systems, improving operational efficiency, and scaling our processes across departments.
• The ideal candidate is a highly organized, process-driven, and execution-minded individual with experience managing people, systems, and day-to-day operations in a fast-paced company.
• Experience in an EdTech, e-learning, or education-focused organization will be a strong advantage — especially one that has operated at scale (1,000+ learners or clients).

Key Responsibilities

• Support the COO and CEO in driving daily operations across all departments (Customer Service, Supervision, Onboarding, Tutor Success, etc.)
• Develop and document SOPs (Standard Operating Procedures) for recurring processes and workflows.
• Ensure all departments meet performance targets, escalate issues early, and follow through on resolutions.
• Track team deliverables daily using dashboards, reports, and performance trackers.
• Coordinate inter-departmental communication and ensure smooth escalation handling.
• Maintain strong oversight of learner onboarding, tutor performance, and client satisfaction workflows.
• Conduct regular operations reviews and performance reports to management.
• Assist with recruitment, onboarding, and internal training of new operations or support staff.
• Identify inefficiencies and propose process improvements to drive productivity and accountability.
• Serve as acting lead in the COO’s absence.
• Ensure customer satisfaction and lead operations team to higher heights

Requirements

• Minimum of 4–6 years’ proven experience in operations management, business process coordination, or team supervision.
• Experience in a fast-moving, tech-enabled company is required.
• EdTech or education operations experience (with 1,000+ learners/clients) is a strong advantage.
• Excellent organizational, documentation, and follow-up skills.
• Strong ability to multitask, manage deadlines, and communicate clearly.
• Proficient in Google Workspace tools (Sheets, Docs, Drive) and performance dashboards.
• Strong sense of ownership, urgency, and professional maturity.
• Must be Lagos-based or willing to work hybrid (remote + occasional physical).

Why Join Brint

• Salary: Competitive, based on experience
• Work directly with a visionary CEO building one of Africa’s fastest-growing education companies.
• Be part of a dynamic, innovation-driven environment where your ideas and structure shape the future of online learning.
• Clear growth trajectory — potential to evolve into a full COO role.
• Opportunity to build systems that impact learners across the world.