Deployment Engineer at Lontor Nigeria

Job Responsibilities:
System Deployment and Demonstration:

• Responsible for the deployment of the company's products, ensuring the system runs stably.
• Conduct system demonstrations and application installation guidance, providing users with clear operational procedures.

System Monitoring and Maintenance:

• Implement daily system monitoring to ensure high availability of services.
• Manage the alert system, respond to and handle alerts in a timely manner to minimize system downtime.

Technical Coordination and Service Interface:

• Responsible for interfacing with local technical service providers to ensure smooth technical services.
• Conduct periodic road testing, record test results, and provide data support for system optimization.
• Liaise with the driver team, communicate issues encountered with the driver app, and provide guidance for resolution.

Technical Support and Issue Resolution:

• Interface with the customer service team to provide necessary technical support and resolve technical issues encountered by users.
• Follow up and handle user feedback, record detailed processing and results, and form a knowledge base for future reference.

Market Research and User Requirement Analysis:

• Collect up-to-date market information and competitor intelligence to inform company decisions.
• Conduct user interviews and surveys, record original user requirements, and provide direction for product improvements.

User Experience and Issue Resolution:

• Assist in handling online issues, follow up on the progress of problem resolution, and ensure user satisfaction.
• Propose product optimization suggestions based on user feedback and market changes to enhance the user experience.

Job Requirements

• A bachelor's degree or higher in Computer Science or a related technical field is preferred, but not a must.
• At least 2 years of relevant work experience in system deployment and maintenance is preferred.

Skills:

• Familiar with the Internet, able to use tablets, mobile phones (iOS and Android systems), computers, etc.
• Familiar with system deployment processes and application installation.
• Proficient in the use of system monitoring tools and alert systems.
• Possess good communication skills and technical coordination abilities.
• Capable of conducting road tests and data analysis independently.
• Experience in interfacing with customer service, able to quickly understand and solve user problems.
• Experience in market research and user interviews.
• Strong problem-solving skills and team spirit.

Other Requirements:

• Ability to adapt to a fast-paced work environment, strong learning ability, and self-motivation.

Language Proficiency:

• Proficiency in both English and Chinese is preferred.