Delivery Supervisor at Ileoja Market Place

About the Role

• We are seeking highly motivated and results-oriented Delivery Managers to join our growing team in 36 states across Nigeria.
• As a Delivery Supervisor, you will play a crucial role in ensuring timely and efficient order delivery to our customers within your designated region.
• You will be responsible for overseeing the entire delivery process, from order dispatch to final customer delivery, while maintaining high levels of customer satisfaction.

Key Responsibilities
Oversee Daily Delivery Operations:

• Monitor order volumes and delivery schedules.
• Coordinate with delivery partners (e.g., logistics companies, riders) to ensure timely pickups and deliveries.
• Track orders in real-time using available platforms
• Resolve delivery-related issues promptly, such as delays, incorrect deliveries, and customer complaints.

Build and Maintain Relationships:

• Develop and maintain strong relationships with delivery partners and customers.
• Address customer inquiries and resolve issues professionally and efficiently.
• Build a positive brand image through excellent customer service.

Ensure Delivery Quality:

• Monitor the condition of packages during transit and upon delivery.
• Implement quality control measures to minimize damage and loss.
• Ensure adherence to safety and compliance regulations.

Manage Delivery Team (if applicable):

• Supervise and mentor delivery personnel.
• Assign delivery routes and schedules.
• Conduct performance reviews and provide feedback.

Stay Updated on Industry Trends:

• Keep abreast of the latest advancements in logistics and delivery technologies.
• Explore and implement new delivery strategies to improve efficiency and reduce costs.

Requirements

• Candidates should possess a Bachelor's Degree OND qualification with 2 - 15 years wof ork experience.

Salary
N300,000 - N900,000 / month.

Benefits:

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic and fast-growing company.
• Challenging and rewarding work environment.
• Opportunity to make a significant impact on the company's success.