Data/Voice Roaming IREG at Airtel

JOB PURPOSE

• This jobholder is expected to act for technical requirements in the area of Core and Roaming services.
• Be involved in activation of Roaming services with new Operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan.
• Ensure regular Governance & Roaming KPI’s are delivered as defined Targets.

KEY ACCOUNTABILITIES

Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs.

Roaming service activation & Troubleshooting. Configuration and Testing activity.

• IREG tests preparation and execution as per business defined targets
• Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
• Roaming Traffic analysis and improvement action plan to be driven
• Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
• Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
• Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints & Frauds
• Monitoring of Roaming Inbound and Outbound Traffic
• Regular Configuration audit and implement service gaps
• Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
• Understand the roamers performance by managing roaming tests,
• Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
• Roaming statistics database for reference,
• Track and Review Roaming TT,CR,IREG test, Dashboard
• IR Database management and SIM management

Detailed and Effective Documentation

• Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
• Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity & Utilizations for the Roaming Suite
• NCP & Project Related document
• New Roaming Products
• Roaming N/W KPI & SLA
• Roaming IR Database
• SIM Management Doc

Vendor/Partner Management

• Technical relationship with Roaming partners
• Ensure Response to the Roaming Partners Queries/Issues

Time management

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills

• Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills

Relevant Experience

• 5 - 7 years of Work Experience on an Telco Roaming/Settlement Systems
• Networking roaming experience,
• Experience in Core/Radio Network, GSM.
• Good project management knowledge
• Experience in measuring and analyzing network KPI ‘key performance indicators’