Data Entry Officer (South East) at Moniepoint Inc.

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Onitsha Central.

About You:

• You're obsessively detail-oriented and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.