Data Assurance Analyst at Airtel

Responsibilities

To ensure all Data and VAS traffic/CDRs are captured and billed appropriately:

• Ensure accurate charging of data and VAS transactions, highlight and escalating incidents of wrong charging.
• Ensure charging of data transaction occurs in set priority from allocated buckets. 
• Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
• Close monitoring of rating groups and detect cases of high data usage from free rating groups.
• APN reconciliation. Detect APNs do not configure on the billing system. 

Validations:

• Detect incorrect tariff configured for data services.
•  Validation of all incentive payments as it relates to Revenue |Assurance 
• Carry out validations of customer base for data, Voice and SMS bundles according to set rules
• Validation of all queries from Customers as it pertains to Data.
• Reconciliation of Billed transactions against value received for Data, voice and SMS products.

To block possible revenue leakage points:

• Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
• Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
• Detect errors in the billing system for subscriptions
• Monitoring adjustment on the system.

Data Revenue completeness:

• Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node.
•  To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Accuracy and Completeness of Subscriber Accounts:

• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Qualifications

• 6+ years’ experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).
• Bachelor of Science, MBA an added advantage.
• Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
• Project management and strong analytical skills
• Good use of Microsoft office (Excel, Power point, Visio, Word & Access).
• Good initiative and team spirit
• Supervisory and leadership skills
• Good communication, Planning & Organizing and presentation skills
• Ability to deliver quality services under time pressure
• Ability to excel in a very challenging environment
• Analytical (ability to generate business insights).
• Drive for achievements /results.
• Problem solving.
• Teamwork and collaboration.
• Integrity.
• Knowledge of data products and business rules on data products.
• Knowledge of Network and technology for data transactions.
• Revenue Assurance skills- Reconciliation, investigation and reporting (SQL/Database knowledge is mandatory).