D2R Lead Generation and Collections Associate at Husk Power Systems

Role Summary

• Husk is seeking a Lead Generation and Collections Associate to join our growing team in Nigeria.
• This role is critical in driving lead generation, managing customer databases, and ensuring timely EMI collections from D2R customers.
• The Associate will support sales and collections initiatives, working closely with the D2R Retail Manager to meet monthly sales and revenue targets.
• You will be responsible for maintaining trustful customer relationships while ensuring prompt (re)payments.
• This includes owning the collections portfolio, following up on outstanding payments, and providing support during high-volume periods or absences. The ideal candidate is professional, self-motivated, and has strong communication and negotiation skills.

Key Responsibilities
Lead Generation & Customer Engagement:

• Identify and capture new leads through community engagement, field activations, and referrals.
• Maintain and update the lead tracker with accurate information daily.
• Conduct regular follow-ups with leads and support onboarding of new D2R customers.
• Regularly visit assigned communities to support lead generation and collection efforts.
• Organize and participate in market activations and demonstration campaigns for new and existing sites.

Collections Management:

• Monitor customer accounts to identify overdue, outstanding, and delinquent payments.
• Contact customers ahead of due dates and follow up with defaulting clients via calls, SMS, and field visits.
• Maintain accurate and up-to-date records of all collection efforts and account status.
• Ensure all collection practices align with company policy and relevant legal guidelines, while adhering to Husk’s customer-first principles.
• Design and implement strategies and SOPs to improve repayment rates, including customer incentives and multi-touch engagement.

Cross-functional Coordination & Reporting:

• Liaise with the sales, customer engagement, and operations teams to address repayment challenges and seek collaboration when necessary.
• Share daily, weekly, and monthly collection and performance reports with relevant stakeholders.
• Recommend improvements to support monthly GTM planning based on field insights and customer feedback.

Qualifications and Requirements

• Bachelor’s degree in a related discipline
• 2 years plus experience in collections and credit management, relationship management from the banking, services or consumer goods sector.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel/Google Sheets and field tracking tools.
• Ability to travel within assigned communities frequently.
• Business level fluency in major Nigerian languages, a plus.

Required Skills & Attributes:
Core Skills & Attributes:

• Customer-Facing Expertise
• Sales & Marketing Acumen
• Communication & Interpersonal Skills
• Analytical & Problem-Solving
• Goal-Oriented & Resilient
• Cross Functional Collaboration
• Legal & Compliance Awareness.