Customs Documentation Agent at Maersk

Key Responsibilities
Customs & Documentation

• Prepare, verify, and submit import and export documentation, including:
  • Commercial invoices
  • Bills of lading / airway bills
  • Packing lists
  • Certificates of origin
  • Form M
  • PAAR
• Liaise with customs authorities, freight forwarders, shipping lines, and internal teams to resolve clearance issues.
• Vet supplier documents before shipment to ensure accuracy and compliance.
• Track shipments, monitor clearance stages, and ensure timely processing to avoid delays or penalties.
• Maintain accurate and organized records of all customs transactions and related documents.

Data Analysis & Reporting

• Analyse customs and trade‑related data to identify:
  • Clearance delays
  • Documentation errors
  • Penalties and inspection trends
  • Duty, tariff, and tax exposures

• Develop reports and dashboards tracking:
  • Import/export volumes
  • Clearance timelines
  • Customs costs and savings opportunities
• Provide data‑driven insights and recommendations to improve documentation processes and operational efficiency.
• Conduct periodic audits of historical customs records to ensure compliance and accuracy.

Customer & Stakeholder Collaboration

• Serve as a key point of contact for customs documentation queries.
• Work closely with internal teams to ensure smooth coordination across the clearance process.
• Support continuous improvement initiatives by identifying gaps, risks, and optimization opportunities.

Key Performance Indicators

• Accuracy and completeness of customs documentation.
• Reduction in clearance delays and documentation errors.
• Timeliness of shipment processing and bank documentation (Form M, PAAR).
• Quality and relevance of data insights and reporting outputs.
• Compliance with customs regulations and internal controls.

Qualifications

Who We Are Looking For

• Bachelor’s degree in Logistics, Supply Chain Management, Business, Economics, Statistics, or Data Analytics.
• 2–5 years of experience in customs documentation, freight forwarding, or trade compliance.
• Proven experience in data analysis within operational or compliance environments.

Competencies & Skills

• Strong knowledge of customs procedures, import/export regulations, and HS codes.
• Advanced proficiency in Excel; experience with Power BI, Tableau, SQL, or similar tools is an advantage.
• High attention to detail and strong analytical skills.
• Excellent communication and stakeholder coordination abilities.
• Ability to manage tight deadlines in a fast‑paced logistics environment.
• Ability to interpret and present complex data clearly.
• Logistics industry experience preferred.