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  • Posted: Nov 30, 2020
    Deadline: Dec 14, 2020
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  • Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.
    Read more about this company

     

    Customer / Technical Support

    Location: Surulere, Lagos

    Key Responsibilities

    • Ensure prompt response to customers' requests and enquiries at all times and across all channels
    • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
    • Ensure customer satisfaction and provide professional customer support.
    • Escalate customer complaints / enquiries and other observations to relevant personnel as appropriate
    • Enlighten customers about company's products and services aimed at promoting customer satisfaction and continuous patronage
    • Provide first level technical support services
    • Monitor and maintain assigned computer systems
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

    Requirements

    • Bachelor's Degree, HND, OND qualification.
    • 1 - 3 years Experience.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: doladeji@vivid-tech.com using the Job Title as the subject of the mail.

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