Customer / Technical Support at Vivid-Tech Solutions and Services

Location: Surulere, Lagos

Key Responsibilities

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints / enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first level technical support services
• Monitor and maintain assigned computer systems
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Requirements

• Bachelor's Degree, HND, OND qualification.
• 1 - 3 years Experience.