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  • Posted: Feb 1, 2022
    Deadline: Feb 7, 2022
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  • KnowledgeWare Technologies is the foremost ICT Organization in Nigeria that specializes in computer based testing, development of CBT solutions, e-recruitment services, IT training and Certifications, and other related e-learning services. KnowledgeWare Technologies is focused and driven by the passion to ensure credibility in the conduct of examinations ...
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    Customer Technical Support Officer (Male)

    Location: Surulere, Lagos

    Roles

    • You will be required to provide first level support services to customers: Attend to clients/customers' inquiries, prioritize and resolve customer complaints in a professional, timely and accurate fashion.
    • Handle dissatisfied customers in a courteous and professional manner.
    • Direct or route customer inquiries and complaints to appropriate personnel for assistance.
    • Input and compile accurate records and responses of customer interaction on the CRM.
    • Work on a shift basis, inclusive of public hoildays and weekends (Saturdays and Sundays).
    • Effectively monitor and manage communication across various electronic and social media channels.

    Education Requirement

    • Only OND holders are eligible to apply

    Skills:

    • Possess excellent communication (verbal and written skills) and presentation skills
    • Good analytical and problem-solving skills, attention to details, and focus on quality.
    • Excellent Organizational and Multi-tasking abilities
    • Customer support orientation and experience
    • Polite, Courteous, Smart and Proactive
    • Knowledge in IT or other related technical field
    • Good knowledge of operating systems, hardware and software
    • Serenity in challenging situations
    • Tech savvy and proficient in the use of social media

    Others:

    • The Applicant should be male and reside around Surulere and environs.

    Salary
    N35,000 - N45,000 monthly.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV / Resume to: info@knowledgeware.com.ng using the Job Title as the subject of the email.

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