Customer Support Specialist at SeedStars Academy

Location: Ilupeju, Lagos
Level: Mid Level

About the Job

• The Customer Support Specialist will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

Key Responsibilities

• Answering questions about product details, the company, and issues with accounts for the customers.
• Assisting customers with technical issues experienced on the app or website and escalating any issue(s) to the appropriate unit.
• Receiving Inbound calls and resolving queries via emails, CRM, and all available platforms/channels.
• Making Outbound follow-up calls to sales leads and persuading potential customers to complete and submit their application
• Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.
• Provide market feedback to the company leadership regarding competitive offerings, and prospect needs and generate product development ideas.
• Take ownership of the management of the Telesales and Customer Experience function of the business.
• Drive increased revenue and profit to achieve the Company’s ambitious growth.
• Working to stringent targets, the job holder must adopt a professional and knowledgeable approach to each new business call.

Your Profile

• 1 - 2 years of working experience in a similar role with a startup, finance,  investment banking, or private equity firm
• Proven track record of personal, academic, and professional achievements
• Ability to work in an independent, structured, and goal-oriented manner
• Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance
• Ability to prioritize deliverables and meet demanding deadlines
• Fluency in English.

Benefits and Perks

• Coaching opportunities and learning Financial Technology from the best
• Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
• Regular get-togethers like team events, etc.
• Flexible working hours and offsite work arrangements
• Pension, life, and health insurance schemes
• High degree of autonomy, flat hierarchy, open communication and get shit done attitude.