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  • Posted: Feb 28, 2022
    Deadline: Mar 26, 2022
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  • ScaleLab is acting as an intermediately in the job search for another US based corporation, an online retailer with double digit yearly growth numbers (current at $6 million / year revenue). 50 + staff members and roughly 10 outside contractors on the team. In the process of doubling retail output, with new facilities in US. An established U.S. based company...
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    Customer Support Specialist

    Job Description

    • A leading US based online retailer of spare parts is looking for a Customer Support Specialist to assist our customers in pre-sale and post sale periods while using our products and services.

    Responsibilities

    • Respond to customer queries in a timely and accurate way, via phone, email or chat
    • Identify customer needs and help customers in pre-sale and post-sale periods
    • Follow up with customers to ensure their issues are resolved
    • Update our internal databases with information about technical issues and useful discussions with customers.

    Requirements

    • Candidates should possess a Bachelor's Degree with a minimum of 1 year work experience.
    • Excellent English both verbal and writing is a requirement
    • Excellent knowledge of correct spelling, grammar and punctuation
    • Excellent communication and problem-solving skills
    • Experience as a Customer Support Specialist or similar CS role
    • Patience when handling tough cases
    • Familiarity with our industry is a plus

    Benefits

    • 100% Remote work
    • Work in a time zone UTC-6.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: wwrecruit8@gmail.com using the Job Title as the subject of the mail.

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