Customer Support Specialist - EMEA at Swapcard

What you will be doing?

• Support all users of the platform before, during, and after their event
• Run regular webinars for event organizers and exhibitors
• Help the event team create content for attendees, exhibitors and organizers
• Provide online and/or onsite support for events throughout their duration

Your Profile

• Prior experience in customer service, support or project management
• Experienced and/or interested in tech and events
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service-oriented & empathetic toward clients
• Startup mindset - ready to learn, adapt and initiate quickly
• Passionate, proactive, and involved
• Optimistic and calm when under pressure
• Available to work on a weekend and flexible with working on shifts