Customer Support Representative at The HR Hub Nigeria

• The Pearl Beauty Loft is looking for someone who enjoys working with people as much as staying organised.
• As the first person clients meet when they walk into the salon, you will create a welcoming experience while keeping daily front-desk operations running smoothly, from managing appointments and handling payments to recommending services and products.
• This role suits someone confident, organised, naturally personable, and comfortable in a fast-paced salon environment.
• Hours are 9:00 AM to 8:00 PM. Accommodation is not provided.

What You'll Do

• Welcome clients warmly and ensure a professional, memorable first impression.
• Manage appointments, answer calls, respond to enquiries, and coordinate the salon's booking schedule.
• Process payments accurately by cash, transfer, or POS, and issue receipts.
• Recommend salon services, hair and skincare products, and promotional packages based on client needs.
• Prepare and submit accurate end-of-day sales reports and maintain proper transaction records.
• Monitor retail product sales and assist with inventory tracking.
• Package and coordinate dispatch of customer purchases when required.
• Maintain a clean, organised, and well-presented reception and retail display area.
• Resolve basic client concerns professionally and escalate complex issues to management.

What You'll Need

• At least 2 years in a front desk, customer service, sales, or receptionist role.
• Confident communicator who enjoys interacting with different people.
• Able to multitask without losing attention to detail.
• Comfortable handling payments and maintaining accurate daily records.
• Professional presentation and a strong customer-service mindset.
• Stays calm and organised during busy periods.