Customer Support Representative at Project Growth

Key Responsibilities

• Customer Support: Interface with customers via email, chat, Zoom, and phone providing prompt and courteous assistance. Answer incoming inquiries and engage with clients in a friendly, professional manner while actively listening to their concerns.
• Zoom Course Facilitation: Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom.
• Inquiry Management: Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.
• CRM Management: Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records.
• Collaborative Communication: Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies.

What Success Looks Like

• Seamless Course Access: Efficiently assist customers in accessing live courses, with minimal disruptions.
• Positive Customer Experience: Provide friendly, professional service that supports customer needs and reflects company values.
• Organized Communication: Maintain accurate, up-to-date records in the CRM and ensure clear communication with the team on customer inquiries and issues.
• Collaborative Teamwork: Work effectively within a small, supportive team, contributing to a cooperative and detail-oriented culture.

Qualifications

• Fluent English: Excellent written and verbal communication skills in English.
• Organizational Skills: Highly organized with strong attention to detail, able to manage multiple tasks accurately.
• Tech-Savvy: Comfortable working primarily from a computer, managing an email inbox, and familiar with Zoom.
• Team Player: Able to work collaboratively in a small, supportive team environment.

Nice to Have

• Sales/Marketing Experience: Familiarity with sales or marketing principles is a plus.
• CRM Knowledge: Experience with Salesforce or other CRM platforms is beneficial, though not required.
• Education: Applicants with or without a college degree are welcome to apply.