Customer Support Representative at OPay

Job Summary

The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

• Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements

• Minimum of HND/BSC in Mass Communication or related field.
• 1- 2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Salary - 70k Gross +30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.

Location for interview: Alexander House, Plot 9, Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos