Customer Support Representative at GreyWolf Empire

*Customer support Representative Festac*
GreyWolf Logistics is hiring. We are looking for a Customer Support representative to assist our customers with  problems when using our products and services.
Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues.
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features
• Follow up with customers
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

• Experience as a Customer Support agent or similar CS role
• Familiarity with our industry is a plus
• *Must reside in Festac*
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc or relevant diploma.

Start date: Immediately