Customer Support at Princeps Credit Systems Limited

Job Role

As a Customer Relationship Support Officer, you will support the supervisor in various aspect of customer relationship role, including interaction with company’s customers. You will be involved with resolving conflict, customer education, building strong relationship with the customers, meeting and exceeding performance metrics; such as response time, resolution time, customer satisfaction score, being adaptable to evolving customer’s needs etc.

Qualifications

• Bachelor’s degree in business, Marketing, Communication, or a related field (or equivalent work experience).
• Strong interpersonal and communication skills, both written and verbal.
• Customer-centric mindset with the ability to empathize and understand customer needs.
• Problem-solving skills to address customer issues creatively and effectively.
• Proficiency in using CRM software and Microsoft Office suite.
• Ability to work collaboratively in a cross-functional team environment.
• Prior experience in customer service, account management, or related roles is preferred.
• Strong organizational skills with attention to detail.
• Adaptability and flexibility to thrive in a fast-paced, dynamic environment.