Customer Support Officer at SeedStars Academy

Location: Illupeju, Lagos
Level: Entry Level

About the Job

• The Customer Support Specialist will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

Key Responsibilities

• Answering questions about product details, the company, and issues with accounts for the customers.
• Assisting customers with technical issues experienced on the app or website and escalating any issue(s) to the appropriate unit.
• Receiving Inbound calls and resolving queries via emails, CRM, and all available platforms / channels.
• Making Outbound follow-up calls to sales leads and persuading potential customers to complete and submit their application

Your Profile

• 0 - 1 year of working experience in a similar role.
• Proven track record of personal, academic, or professional achievements.
• Ability to adapt to new challenges in a dynamic and fast-paced environment. while multitasking is of utmost importance.
• Ability to prioritize deliverables and meet demanding deadlines.
• Fluency in English.

Benefits and Perks

• Coaching opportunities and learning Financial Technology from the best
• Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
• Regular get-togethers like team events, etc.
• Flexible working hours and offsite work arrangements
• Pension, life, and health insurance schemes
• High degree of autonomy, flat hierarchy, open communication and get shit done attitude