Customer Support Officer at Parcel Exchange

RESPONSIBILITY

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services.
• Monitor and maintain customer database.
• Train Carriers and Sales Representative on parcel Exchange Applications and Assist clients to Upload Product seamslessly
• Make Outbounds Calls to our Clients

REQUIREMENT

• she must Reside Around isolo,oshodi and mushin Lagos
• she must be good with micrsoft Excel,word and others