Customer Support Officer at Avetium Consult Limited

Job Summary

• We are looking for a proactive and detail-oriented Customer Support Officer to serve as the primary point of contact between our manufacturing company and its customers.
• The role involves handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a seamless after-sales experience.

Responsibilities

• Act as the first point of contact for customer inquiries regarding products, pricing, availability, delivery timelines, and order status.
• Process customer orders accurately and coordinate with production, supply chain, and logistics teams to ensure timely fulfillment.
• Provide technical and product-related information (e.g., specifications, usage, and maintenance guidelines) to customers.
• Handle complaints, returns, and warranty-related issues in line with company policies.
• Maintain accurate records of customer interactions, transactions, feedback, and service requests in the CRM/ERP system.
• Identify recurring customer issues and collaborate with internal teams to improve service delivery.
• Contribute to customer retention efforts by ensuring a positive and consistent customer experience.

Requirements

• BSc in Business Administration, Industrial Relations, Supply Chain or related field.
• 2–3 years’ experience as a customer service representative.
• Strong communication and interpersonal skills (verbal and written).
• Familiarity with ERP/CRM systems (e.g., SAP, Oracle, Zoho, or similar).
• Strong problem-solving, analytical, and organizational skills.
• Ability to multiple tasks and meet deadlines.
• Attention to detail and accuracy in handling data and documentation.