Customer Support (Intern) at Owens and Xley

Owens and Xley Consults- Our client, a dessert supply company is looking to hire a customer support intern
Location: Ikosi-Ketu, Lagos

Job Overview

The Customer Support Intern will manage interactions with customers through the company's digital channels.
S / he will also receive and process customers' online orders as well as respond to customers queries and complaints.

Duties and Responsibilities

• Online Marketing and Sales
• Receive customers orders through DMs and WhatsApp
• Receive calls, reply to text messages and emails
• Issue invoice to customers
• Communicate customers' orders to the inventory officer
• Prepare daily report and submit to the Operations Manager

Customer Service:

• Ensure customer satisfaction at all times
• Respond to customers enquiries via email, phone call or social media
• Receive, manage and resolve client complaints
• Escalate customers complaints to the Operations Manager where necessary
• Follow up on customers to get feedback post service delivery

Operations:

• Participate in cleaning the office
• Assist the Operations Support Officer as required
• Other tasks as assigned by the Operations Manager

Qualifications

Educational Qualification:

OND in any related discipline.

Experience:

0-6 months experience in direct sales, digital marketing or customer service

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Good written and verbal communication skills
• Proficiency in MS Office Suite
• Good initiative, time and stress management skills
• MUST reside within the Ikosi-Ketu axis

Personal Attributes:

• Keen eye for detail
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends as it relates to the industry
• Loves a challenge
• Assertive and creative.

Salary

N30,000 monthly