Customer Support Intern (NYSC) at SycamoreNG

Responsibilities

• Assist customers with inquiries via phone, email, and chat, providing accurate and timely responses.
• Resolve customer issues and complaints, escalating to the appropriate team when necessary.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the customer support team to identify common issues and suggest improvements.
• Participate in team meetings, training sessions, and feedback loops to continuously enhance support quality.
• Contribute to a positive customer experience by maintaining a friendly and professional tone in all communications.
• Perform other duties as assigned by management.

Qualifications

• Currently enrolled in the NYSC program and actively seeking a place of primary assignment.
• Strong flair for customer relations, with a focus on building lasting client relationships.
• Exceptional communication skills, both verbal and written.
• Excellent problem-solving abilities and keen attention to detail.
• Adaptable in fast-paced environments with a customer-first mindset.
• Proficient in Microsoft Office Suite.